Support services for a sustainable BI solution

Sometimes the solution doesn’t work as intended. When problems arise, such as login problems, missing updates, or if the solution is slow, we are there to help. Our team, called Climber Expert Services, will help you with infrastructure issues, management and support of BI solutions. The team functions as a single-point-of-contact for all BI-related issues. The aim of this work is to detect and act on any disruptions before they become a problem for the user. In addition to support and troubleshooting when applications do not work as they should, we offer proactive and preventative management of the operating environment, monitoring, license management and further development of your BI solution.

SUPPORT SERVICES

• Application maintenance
• Cloud and hosting service & setup
• Technical reviews and health checks
• System and application heartbeat monitoring

SUPPORT AGREEMENT

We offer three different management and support agreements as a complement to Qlik’s AUS (Annual Upgrade & Support). These can always be tailored to your specific needs and it is possible to add additional services. Our agreements include:

• SLA with response times of 2 hours or less
• Initial troubleshooting (1 hour per month included, additional troubleshooting is charged per hour)
• Monthly management meetings
• Review of the BI environment

MONITORING

When you are on vacation or cannot be on-site, we offer temporary support combined with monitoring of the Qlik environment. Every morning we log in to ensure that everything is as it should be, that all services, tasks and reloads function properly, and that the data is updated and reports are sent out as intended. Our monitoring work is summarised and sent to you in a daily status report. Monitoring can also be added to our ongoing management and support agreement or set up as a separate contract.

BI HOSTING

Managed Qlik Services by Climber is a seamless cloud service that is technologically independent. Our Climber Expert Services team host and manage your set-up and your integrations and will continually support and monitor your BI environment.