“QlikView has made our activities more effective in many ways. It gives us greater control and helps us prioritise correctly.”
Johan Levander, Group Manager, Com Hem
QlikView is Central to the Com Hem Quality Improvement Campaign
Com Hem provides Swedish households with complete solutions for TV, broadband, and telephone services. The basis for this business is a secure commercial infrastructure in collaboration with homeowners.
Background
- Com Hem needed to be able react quickly when faults occurred in their network
- This meant monitoring the system at all times which in turn required up to date information to be available
Challenges
- Increase commercial security of the company’s network
- Increase the quality of service
- Boost customer satisfaction
Solution
QlikView was deployed in Com Hem’s network monitoring system (NOC) and then in customer services. The applications give Com Hem a direct and detailed overview of current activities, which results in better decision making and prioritisation.
Benefits
- Good overview of company’s network activities
- Reduced lead times
- Better decision making
“The speed at which we can receive data today is significantly different from what it was just a few years ago. This is where QlikView has been a great help.” Johan Levander, Group Manager, Com Hem
